Using your eSIM in Indonesia
What you get with every Indonesia plan
Where it works
Indonesia
Networks
6 networks See every network
Hotspot
Allowed
When your plan starts
When you land
Install by
Within 180 days of buying
Questions about Indonesia eSIMs
Does the Indonesia eSIM work in Bali?
Bali is part of Indonesia, so this is the plan to buy for it.
Lombok and the Gili Islands sit under the same country.
Check the coverage list on this page before you pay.
Will I have signal on Nusa Penida or the Gili Islands?
Patchily, and not in a way we can promise.
It goes on the cliff roads and the quieter beaches, and the boats across lose it in the middle of the crossing.
Do Gojek and Grab need mobile data?
Both do.
They need a connection to book a ride, to watch the driver arrive and to pay in the app.
Set the accounts up at home, because verifying an Australian number from Bali is fiddly.
Is WhatsApp used in Indonesia?
Constantly.
Drivers, villa hosts, surf instructors and tour operators all message on WhatsApp, and it runs on mobile data.
Your account stays tied to your usual number.
How is coverage around Ubud and the rice terraces?
The coverage list on this page names Indonesia, not Ubud, so take the rest as local knowledge rather than a promise.
The lanes out past the terraces and up towards Mount Batur have dead spots, and so do the river gorges.
Download the area before a day on a scooter.
Will I have signal around Komodo and Flores?
Labuan Bajo is covered.
Once a boat leaves the harbour for Komodo or Padar the signal goes, and it can stay gone all day.
Tell someone your plan before you get on.
Questions about every Ryvo plan
Will it work on my phone?
Does it come with a phone number?
No.
Ryvo eSIMs are data only.
There's no phone number, and you can't make calls or send texts on the eSIM itself.
Can I keep my usual number?
Yes.
Keep your main SIM on for calls and texts, and set the eSIM as your mobile data line.
Your carrier's roaming rates still apply to calls and texts, so check them before you go.
Can I share my data as a hotspot?
It depends on the plan.
Each plan says whether hotspot is allowed before you pay.
What if I run out of data?
Add data from your order page if your plan can be topped up.
If it can't, buy another plan for the same destination.
What if my eSIM won't connect?
Email us and we'll work through it with you, starting with your phone's mobile data settings.
If we can't get it working, our refund policy explains what happens next.
Before you go
Telkomsel, Indosat and XLSmart are the three names you will see on an Indonesian plan, and the list on this page says which of them yours uses.
Coverage thins on Nusa Penida, the Gilis and out east around Flores.
Gojek and Grab both run in Bali and the bigger cities, for cars, bikes, food and errands.
Drivers message on WhatsApp when they cannot find your gate.
Addresses in Bali are vague and villa gates often have nothing written on them.
Save a map pin and a photo of the entrance while you still have Wi-Fi.
Keep your usual SIM switched on for calls and texts, and choose the eSIM for mobile data.
Still need help?
Email us your order reference, and we'll help you get connected.