How can we help?
Answers for before you buy and once you're away.
Help topics
Getting connected Installed but won't connect? Five checks, in order. Hotspot and sharing data Share your data with a laptop or another phone. Data allowances and speeds How fixed-data plans and day passes work. Top-ups Adding data to the eSIM you have. Refunds and our guarantee When we refund, and how it is paid. Finding your order Where your eSIM is after you buy. Contact us Email us about an order or a setting.
Common questions
What's an eSIM?
It's a SIM built into your phone. You add a travel plan by opening a link, scanning a QR code or typing in a code, so there's no card to post or swap.
Will it work on my phone?
Your phone needs to support eSIM and be unlocked. Check your model before you buy.
Does it come with a phone number?
No. Ryvo eSIMs are data only. There's no phone number, and you can't make calls or send texts on the eSIM itself.
Are there any extra fees?
No. The price you see is the total you pay, in the currency you pick. Your bank might charge its own fee for paying in another currency.
When should I install it?
Check when your plan starts first. If you're not sure when yours starts, email us before you install. You'll need Wi-Fi or home data to install.
Still need help?
Email us your order reference, and we'll help you get connected.