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Getting connected

Five settings to check

  • In your plan's area. You're in a destination your plan covers.In your plan's area
  • Line switched on. Your Ryvo eSIM line is switched on in your SIM settings.Line switched on
  • Roaming on. Data roaming is on for the eSIM line. Travel eSIMs need it to connect.Roaming on
  • Chosen for data. The eSIM is chosen as your mobile data line, and mobile data is on.Chosen for data
  • Network picked. The network is picked by hand: Network Selection for the eSIM line, Automatic off, one network chosen from the list.Network picked
Five settings to check, in this order.

Most connection problems come down to one or two settings.

No Service after you land? Three checks.

One: data roaming on, Ryvo line only

Two: the Ryvo line is your mobile data line

Three: Automatic off, then pick a network

Then aeroplane mode off and on, and restart

Don't delete the eSIM. Email us.

1 of 6

Roaming on, pick it for data, choose a network by hand.

On your phone

1/4

Turn the line on

  • iPhone

    The Travel line's screen on an iPhone, switched onThe settings for the line labelled Travel. The highlighted Turn On This Line switch is on. Mobile Data Options, the next screen in these steps, is the row below Network Selection.9:41TravelTurn On This LineONNetwork SelectionAutomaticMobile Data Options

  • Google Pixel

    A Pixel's Travel eSIM settings, with the SIM switched onThe settings for the eSIM labelled Travel. The highlighted Use SIM switch is on. Mobile data and Roaming below it are still off, which is what you want until you land.9:41TravelUse SIMONMobile dataRoamingApp data usage

  • Samsung Galaxy

    A Galaxy's SIM manager with the Travel eSIM switched onThe SIM manager screen lists two SIM cards, Main and Travel. The highlighted switch beside Travel, the Ryvo eSIM, is on. SIM manager is called SIM card manager on some phones.9:41SIM managerSIM cardsMainHome carrierTravelRyvo eSIMON
Open your Ryvo line. Its own switch is on.
2/4

Set roaming

  • iPhone

    At home

    iPhone Mobile Data Options screen at homeThe Mobile Data Options screen for the Ryvo line. The highlighted Data Roaming switch is off. Below it are Voice & Data and Data Mode, then Limit IP Address Tracking.9:41Mobile Data OptionsLimit IP address tracking by hiding your IPaddress from known trackers in Mail andSafari.Data RoamingOFFVoice & Data5G AutoData ModeAllow More Data on 5GLimit IP Address Tracking

  • iPhone

    When you land

    iPhone Mobile Data Options screen after landingThe same screen for the Ryvo line. The highlighted Data Roaming switch is now on, so the plan starts when the eSIM connects.9:41Mobile Data OptionsLimit IP address tracking by hiding your IPaddress from known trackers in Mail andSafari.Data RoamingONVoice & Data5G AutoData ModeAllow More Data on 5GLimit IP Address Tracking

  • Google Pixel

    At home

    Google Pixel SIM settings for the Ryvo eSIM at homeThe settings for the Ryvo eSIM, labelled Travel. Mobile data is off, so your main SIM stays the data line, and the highlighted Roaming switch is off.9:41TravelMobile dataRoamingOFFApp data usageData warning & limitPreferred network typeNetworkAccess point names

  • Google Pixel

    When you land

    Google Pixel SIM settings for the Ryvo eSIM after landingThe same screen for the Ryvo eSIM, labelled Travel. The highlighted Roaming switch is now on, so the plan starts when the eSIM connects.9:41TravelMobile dataRoamingONApp data usageData warning & limitPreferred network typeNetworkAccess point names

  • Samsung Galaxy

    At home

    Samsung Galaxy Mobile networks screen at homeThe Mobile networks screen. The highlighted Data roaming switch is off. Allow all SIMs to use data in calls is also off.9:41Mobile networksData roamingUsing mobile data whileroaming may result inadditional charges.OFFNetwork mode Main4G/3G/2G (auto connect)Network mode Travel4G/3G/2G (auto connect)Allow all SIMs to use datain callsLet secondary SIMs use mobiledata during calls.Access Point NamesNetwork operators

  • Samsung Galaxy

    When you land

    Samsung Galaxy Mobile networks screen after landingThe same screen. The highlighted Data roaming switch is now on, so the plan starts when the eSIM connects.9:41Mobile networksData roamingUsing mobile data whileroaming may result inadditional charges.ONNetwork mode Main4G/3G/2G (auto connect)Network mode Travel4G/3G/2G (auto connect)Allow all SIMs to use datain callsLet secondary SIMs use mobiledata during calls.Access Point NamesNetwork operators
Roaming off at home. Turn it on when you land.
3/4

Pick your data line

  • iPhone

    iPhone Mobile Data screenThe Mobile Data screen lists Off, Main and Travel. Travel, the Ryvo line, is ticked for mobile data, and the highlighted Allow Mobile Data Switching switch is off.9:41Mobile DataTurning this feature on will allow your phoneto use mobile data from both lines dependingon coverage and availability.OffMain+61 400 000 000TravelRyvo eSIMAllow Mobile DataSwitchingOFF

  • Google Pixel

    Google Pixel SIMs screenThe SIMs screen. Under Your primary SIMs, Mobile data is set to Travel, the Ryvo eSIM, and the highlighted Automatic data switching switch is off.9:41SIMsYour primary SIMsCallsMainTextsMainMobile dataTravelAutomaticdataswitchingOFF

  • Samsung Galaxy

    Samsung Galaxy SIM manager screenThe SIM manager screen lists SIM cards Main and Travel. Under Preferred SIM card, Mobile data is set to Travel, the Ryvo eSIM.9:41SIM managerSIM cardsPreferred SIM cardMainHome carrierTravelRyvo eSIMCallsMainText messagesMainMobile dataTravelMore SIM settings
Choose the Ryvo line for mobile data.
4/4

Pick the network

  • iPhone

    iPhone Network Selection screen with Automatic off and a network chosenThe Network Selection screen for the Ryvo line, one screen above Mobile Data Options. The highlighted Automatic switch is off, so the phone lists the networks in range. The first network in the list is ticked as the one chosen. After a minute the phone may pick a network by itself, which is fine.9:41Network SelectionNetworksAutomaticOFFFirst networkSecond network

  • Google Pixel

    Google Pixel Network screen with automatic selection off and a network chosenThe Network screen for the Ryvo eSIM. The highlighted Automatically select network switch is off, so the phone lists the networks in range. The first network in the list is ticked as the one chosen. After a minute the phone may pick a network by itself, which is fine.9:41NetworkAvailable networksAutomaticallyselectnetworkOFFFirst networkSecond network

  • Samsung Galaxy

    Samsung Galaxy Network operators screen with Select automatically off and a network chosenThe Network operators screen. The highlighted Select automatically switch is off, so the phone lists the networks in range. The first network in the list is ticked as the one chosen. After a minute the phone may pick a network by itself, which is fine.9:41Network operatorsAvailable networksSelect automaticallyOFFFirst networkSecond network
Still nothing? Turn Automatic off and pick a network.

Drawn from Apple's screens. Checked October. Drawn from Google's help text. Checked October. Drawn from Samsung's older screenshots. Checked October.

  • Then restart the connection

    Then restart the connection

    Aeroplane mode on and off, then restart your phone.

  • Still not working?

    Still not working?

    Email us your order reference and phone model. Don't delete the eSIM.

Related questions

What if my eSIM won't connect?

Email us and we'll work through it with you, starting with your phone's mobile data settings. If we can't get it working, our refund policy explains what happens next.

Can I keep my usual number?

Yes. Keep your main SIM on for calls and texts, and set the eSIM as your mobile data line. Your carrier's roaming rates still apply to calls and texts, so check them before you go.

Still need help?

Still need help?

Email us your order reference, and we'll help you get connected.

Email support@ryvosim.com