Fair use: what our data plans really do

1. Fixed-data plans

A fixed-data plan gives you a total amount of data to use within its validity period, for example 10GB total for 30 days. There's no daily cap. When the data runs out, the plan stops working until you top up, if the plan allows it, or buy a new plan.

2. Day passes and reduced speeds

A day pass gives you a set amount of data each day at full speed. When you've used that amount, you stay connected at a reduced speed until the daily reset.

For example, our 1GB-a-day pass gives you 1GB a day at full speed. After that, your speed drops to the reduced speed stated on the plan until the daily reset.

We call these plans Unlimited, and we never print the word on its own. The line under the name says the amount you get each day at full speed and the reduced speed after it, in the same breath, on the card and at checkout, before you pay. A plan whose daily amount or reduced speed the network has not confirmed to us is not called Unlimited at all: it is sold by its daily amount, and it says the lower speed is to be confirmed.

Unlimited here means there is no total cap for the plan's days, not that the speed never changes. If you use the day's full-speed amount, you keep working at the reduced speed until the amount starts again, which is about every 24 hours and follows the local network's clock.

3. Speeds

Full speed means the best speed the partner network gives roaming users where you are. It depends on the network, your location, your phone and how busy the network is. We don't promise a minimum speed. 5G is used only where the network, the plan and your phone all support it.

4. Hotspot and tethering

You can share your data with other devices, such as a laptop, where the plan says hotspot is allowed. Data used through your hotspot counts toward the same allowance. If a plan doesn't allow hotspot, its details say so.

5. Data only, no phone number

Ryvo eSIMs are data only. They don't come with a phone number, and you can't make calls or send texts on them. Calls and messages in apps such as WhatsApp work over data. You can keep your main SIM switched on for calls and texts, at your carrier's rates.

6. Why you turn on data roaming

Your eSIM connects to local networks as a roaming service, so you need to turn on data roaming for the eSIM line. That doesn't add any charge from us. To avoid charges from your home carrier, choose the eSIM as your mobile data line and keep data roaming off for your main SIM.

7. Where your traffic may route

Travel eSIMs often send your data through another country before it reaches the internet. Websites and apps may see an IP address or location from that country, not the one you're in. Some banking, streaming or government apps may react to this.

Where we've confirmed the routing country for a plan, we show it in the plan's network details.

8. Networks

Your eSIM uses partner networks in each destination and may switch between them. Where a plan lists networks, those are the networks it's set up to use.

9. Fair use

Plans are for personal use. Please don't resell them, use them in a router or hotspot open to the public, or run continuous automated traffic. If we see this, we'll contact you before we act, unless we have to act at once to stop fraud or protect a network.

10. If you get less than we say

If your plan gives you less than it states, email support@ryvosim.com. That's our failure, and our refund and guarantee policy covers it.