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Finding your order

The email we send

The order email, with the button to the order page picked outA drawn email from Ryvo headed Your eSIM is ready, with a highlighted Open my order page button. That page carries your plan details, your eSIM and the install steps. You don't need an account: the link in the email is how you get back to it.9:41Your Ryvo orderFrom RyvoYour order page has your plan details, youreSIM and the install steps.Your eSIM is readyOpen my order page
The email has a button to your order page.

Drawn from our own order email. Checked October.

After you pay, we email you a link to your order page. That page has your plan details, your eSIM and the install steps.

Look up your order

Type the email address you used at checkout and we'll email your order links to it.

The address you used at checkout.

Can't find the email?

  • Search for Ryvo. Search your inbox for Ryvo.Search for Ryvo
  • Check spam. Check your spam or junk folder, and the Promotions tab if you use Gmail.Check spam
  • Check the address. Check the inbox of the email address you used at checkout.Check the address
Three places the email hides.
  • Still can't find it?

    Still can't find it?

    Look up your order with the email address you used at checkout.

Related questions

Where do I find my eSIM after I buy it?

We email you a link to your order page. It has your plan details and install steps, so keep that email. Lost it? Type the email address you used at checkout on our Find my order page and we'll send your order links again.

Still need help?

Still need help?

Email us your order reference, and we'll help you get connected.

Email support@ryvosim.com