Can't connect? We'll help you get online. If we can't fix it within 24 hours of you contacting us, we refund your plan to your original payment method.
How refunds are paid
No admin fee, back to your original payment method.
If your eSIM won't connect
We send checks. If they don't work, your plan is refunded in full.
If your phone isn't compatible
Full refund. Tell us before the eSIM goes on another phone.
If you haven't installed it
Not installed? Full refund within 6 months of buying, any reason.
Your rights
Our guarantee sits on top of your consumer law rights.
Email us and we'll work through it with you, starting with your phone's mobile data settings. If we can't get it working, our refund policy explains what happens next.