Using your eSIM in Kenya
Kenya
What you get with every Kenya plan
Where it works
Kenya
Networks
Safaricom
Hotspot
Allowed
When your plan starts
When you land
Install by
Within 180 days of buying
Questions about Kenya eSIMs
Will a plan work out in the parks and conservancies?
No further than the coverage list on this page goes, and that list names Kenya rather than any camp, gate or track inside it.
Away from a town there may be nothing at all, so carry the map and the bookings with you.
Do I need data at the camp itself?
For the things that arrive as messages, yes.
A pickup that has moved, a change of tent or a guide introducing himself all come through as text, and a handset with nothing left on it reads none of them.
Is one plan enough for both the town days and the camp days?
There is nothing to swap inside Kenya.
The same plan answers for the country the coverage list on this page names, so the drive out and the drive back ask nothing of the phone.
Is the lodge connection enough on its own?
Not once you are out of the building.
On a drive, at a gate or waiting on a transfer it does nothing at all for you, and the plan you bought is the one that travels with you.
What should be on the phone before I land in Kenya?
The transfer company, the camp's own name and a map you can open with the data off.
Anything you would hate to look up at a dark airport belongs on the handset while your home plan still works.
What is data most useful for on the town days?
Paying, booking the next leg and talking to whoever is driving you.
The town end of a safari trip is where the admin happens, and nearly all of it sits on a phone now.
Questions about every Ryvo plan
Will it work on my phone?
Does it come with a phone number?
No.
Ryvo eSIMs are data only.
There's no phone number, and you can't make calls or send texts on the eSIM itself.
Can I keep my usual number?
Yes.
Keep your main SIM on for calls and texts, and set the eSIM as your mobile data line.
Your carrier's roaming rates still apply to calls and texts, so check them before you go.
Can I share my data as a hotspot?
It depends on the plan.
Each plan says whether hotspot is allowed before you pay.
What if I run out of data?
Add data from your order page if your plan can be topped up.
If it can't, buy another plan for the same destination.
What if my eSIM won't connect?
Email us and we'll work through it with you, starting with your phone's mobile data settings.
If we can't get it working, our refund policy explains what happens next.
Before you go
The coverage list on this page names Kenya and the network your plan uses, and it stops at the country.
A camp, a conservancy or a park gate is not on that list, so count on less once the tar ends.
Get the camp's directions and the driver's number onto the handset the night before the transfer.
A dirt junction is no place to be waiting on a page.
A long day out is easier on a phone that already has the map saved.
Pull the route down before the gate and you will not be hunting for it with the engine running.
Keep your usual SIM switched on for calls and texts, and choose the eSIM for mobile data.
Still need help?
Email us your order reference, and we'll help you get connected.